Pickup address, destination, date and time, passenger count, and bag count. For an airport pickup, add the flight number so dispatch can track the inbound and time the car to your actual landing.
Vehicle size is decided by bags as often as by people. Three travelers with full checked luggage need an SUV, not a sedan. If you are unsure, see the fleet page or call and a dispatcher will size it with you.
Your quote is a fixed rate with tolls and gratuity included, confirmed before the trip. It does not move with traffic, time of day, or demand, and there is no surge on a confirmed booking.
Plans move, and a booking can move with them. Cancellations are free for sedans and SUVs with at least 24 hours' notice, and for Sprinter vans with at least 48 hours. Inside those windows the full trip rate applies, as set out in our terms. To change a booking, call (415) 881-6199 at any hour.