Book a BlackWingz chauffeur

An ordinary reservation needs a card on file. When you book, we check your payment method and place a hold on it.

The charge itself comes later: it's completed in the final 24 hours before pickup, or the final 48 for a Luxury Sprinter reservation.

Your deposit is the full reservation amount: 100%.

You can cancel by phone or by email, or in your online account if you've set one up. A text message to (415) 881-6199 works too, for a change as well as a cancellation, as long as it gives your confirmation number. We may call you to confirm the cancellation.

A phone cancellation takes effect the moment you make it, on a call we answer; a voicemail or a missed call doesn't count. An email takes effect when it's received, and a cancellation in your online account at once.

Cancel 24 hours or more before pickup (48 or more for a Luxury Sprinter reservation) and no cancellation charge applies; the hold on your payment method is then released automatically.

Cancel an ordinary fixed-price reservation inside the cancellation window and it can't be refunded; its reservation charge stays due.

Canceled inside the window, an hourly or as-directed reservation other than a Luxury Sprinter is charged the 3‑hour minimum of Hourly service.

Canceled inside the window, a Napa or wine reservation other than a Luxury Sprinter is charged the 6‑hour minimum of Napa and wine country.

Canceled within 48 hours of pickup, an hourly or as-directed Luxury Sprinter booking is charged for 6 hours, at the Sprinter's own hourly rate.

Any other Luxury Sprinter reservation canceled within 48 hours of pickup is charged the full reservation rate.

If your inbound flight is canceled, so is the pickup booked to meet it, and any charge follows the rules above.

If you cancel late or don't show, the charge has already been taken: it goes through in the last 24 hours ahead of pickup, or the last 48 for a Luxury Sprinter.

If you cancel a Napa or wine booking, or an hourly or as-directed one, other than a Luxury Sprinter, inside its window after it was charged in full, we refund what you paid above its minimum charge. Allow 3 to 5 business days for that refund to clear.

When an hourly Luxury Sprinter booking has already been paid in full and you cancel within 48 hours of pickup, anything paid above the 6‑hour charge is refunded.

Ask more than 2 hours ahead and we may be able to move the pickup time, though no change is guaranteed. Inside those 2 hours, even with the car already there, a substantially different time is handled as a late cancellation, unless you'd rather keep your chauffeur waiting and pay for the wait. A new date asked for inside those 2 hours is a late cancellation too.

Once your booking is confirmed, you can change where you're dropped off. A shorter trip keeps its original reservation rate, while a farther one brings an additional charge. The pickup point can move too, as long as the new location is one we can serve.

A stop that's part of your reservation isn't an extra, but one you ask for during the trip may bring a charge, settled through your card authorization when the reservation is complete.

At a stop, planned or not, the first 15 minutes aren't charged as waiting; after that, only the extra minutes are billed, at the vehicle or service hourly rate. This doesn't apply to hourly, as-directed, Napa or wine bookings.

Away from an airport, your pickup comes with 15 minutes of free waiting, starting at the pickup time in your booking. After that, waiting is charged at the hourly rate for the vehicle or service. Airport pickups have their own allowance, explained on Airport transfers.

Once the free waiting for your pickup has run out, your chauffeur and dispatch keep trying to reach you for 45 more minutes. If you're reached and appear in that time, the extra waiting is added at your vehicle or service hourly rate. If you haven't appeared or been reached by the end of it, it's treated as a no-show and charged at the original reservation rate.