Contact BlackWingz Limo
Call or email us, or book online whenever it suits you. Our phone is answered from 7am to 9pm.
Get in touch
Phone and text
The phone is answered from 7am to 9pm, for questions, new bookings and changes to a ride. You can also text the same number to cancel a ride. At the airport curb, though, you call or text your chauffeur directly, on the number sent to you before pickup.
Outside those hours, online booking stays open, and our rides run 24/7.
Write to info@blackwingzlimo.com for anything that needs a little detail: a group landing on different flights, an event with several vehicles, or a company account.
Book online at any hour
The booking page never closes. Book at least 2 hours before pickup; for anything sooner, call us, and if a car is available, it is yours.
What to have ready
When you call or book, it helps to have:
- the date and the pickup time
- the pickup address and where you are going
- how many passengers and how many bags
- your flight number, for an airport pickup
- for a private flight, the airport, the private terminal (FBO), the time and the aircraft tail number
- the traveler's name and mobile number, if you are booking for someone else
Airport pickups
With your flight number, we follow the flight and your chauffeur is ready when it lands. Tell us how you would like to meet: at the arrivals curb, or inside at baggage claim with a name sign, an option with an extra fee shown in your quote. See airport transfers.
Changing or cancelling
To change a booking, call or email us. To cancel, a phone call, a text or an email all work. There is no charge to cancel up to 24 hours before pickup (48 hours for a Sprinter booking), and our Terms set out the rest.
On the day
Before pickup, you receive a text with your chauffeur's name, phone number and vehicle. From then on, you can reach your chauffeur directly on that number. For a curbside airport pickup, call or text your chauffeur on it once you have your bags, and the car comes to the arrivals curb. If you chose meet-and-greet, look for your name on a sign in baggage claim.
After your trip
A receipt arrives by email after every ride. Left something in the car? Call or email us; our Terms explain how we return items.
Corporate accounts
To open a corporate account, call or email us. An account lets you book for colleagues or guests, with a dedicated account contact and priority booking.
Our office
Our office sits in San Bruno, on the Peninsula near SFO. You can find it on Google through our Google Business Profile.
Contact questions
What if I call after 9pm?
Book online instead: the booking page never closes, and rides run 24/7. Or send us an email to read in the morning.
Can I cancel by text?
Yes. Phone, text or email all work for a cancellation; send it to (415) 881-6199 or info@blackwingzlimo.com.
How do I reach my chauffeur on the day?
Use the number in the text you receive before pickup; it reaches your chauffeur.
Where are you based?
In San Bruno, on the Peninsula, close to SFO. From there we drive across the whole Bay Area.
