Terms & Conditions
Please read these Terms and Conditions carefully before booking or using any service provided by BlackWingz Limo. By making a reservation or using our services, you agree to be bound by these terms.
Agreement to Terms
These Terms and Conditions ("Terms") govern your use of the BlackWingz Limo website at blackwingzlimo.com ("Site") and all transportation services provided by BlackWingz Limo ("BlackWingz", "we", "us", or "our").
By accessing our Site, submitting a booking request, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all clients, guests, and visitors, including individuals booking on behalf of a company or organisation. The person making the booking accepts these Terms on behalf of all passengers travelling in the vehicle.
Our Services
BlackWingz provides professional black car and chauffeur transportation services across the San Francisco Bay Area, including but not limited to:
All services are subject to vehicle availability. We reserve the right to substitute a vehicle of equal or higher category at no additional charge if the requested vehicle is unavailable due to circumstances beyond our control.
Bookings & Confirmation
A booking is not confirmed until you receive a written confirmation from BlackWingz by email or text. Submitting a booking request does not guarantee availability or constitute a binding reservation.
It is your responsibility to ensure all booking details are accurate, including pickup address, destination, date, time, flight number (where applicable), and the number of passengers and bags. BlackWingz is not liable for service failures resulting from incorrect information provided at booking.
Any changes to a confirmed booking must be requested as early as possible. Changes are subject to availability and may affect pricing. Last-minute changes on the day of travel should be communicated directly to your chauffeur or by calling (415) 881-6199.
Important: For airport pickups, please provide your exact flight number at the time of booking. This allows us to monitor your flight in real time. BlackWingz is not responsible for missed pickups resulting from a failure to provide accurate flight details.
Pricing & Payment
All BlackWingz services are priced on a fixed-rate basis. Your rate is quoted and confirmed at the time of booking. The confirmed rate will not change due to traffic, route deviations, or time of day, unless a material change to the trip is requested after confirmation.
Pricing for additional services, extended trips, or out-of-area transfers is provided by quote. All quoted prices are valid for 48 hours from the time of quotation unless otherwise stated.
Cancellation & No-Show Policy
We understand that plans change. Our cancellation policy is designed to be fair while accounting for the operational commitments made when a booking is confirmed.
| Vehicle Type | Free Cancellation Window | Late Cancellation |
|---|---|---|
| Sedans & SUVs | More than 24 hours before pickup | Full trip rate charged, cancellations made within 24 hours of pickup are non-refundable |
| Sprinter Vans | More than 48 hours before pickup | Full trip rate charged, cancellations made within 48 hours of pickup are non-refundable |
| No-Show | N/A | Full trip rate charged. A no-show is defined as a passenger who cannot be located within 30 minutes of confirmed pickup time without prior notification. |
To cancel a booking, contact us as early as possible at (415) 881-6199 or info@blackwingzlimo.com. Cancellation time is calculated from the moment we receive your cancellation confirmation, not from when you first attempted contact. All cancellations within the applicable window are non-refundable and the full trip rate will be charged without exception.
Flight cancellations: If your flight is cancelled by the airline, contact us immediately. We will reschedule your booking at no additional charge where possible. Standard cancellation terms apply if you choose to cancel the booking entirely.
Passenger Conduct
All passengers are expected to behave in a safe, respectful, and lawful manner throughout their trip. BlackWingz chauffeurs have the right to refuse or terminate a trip if passenger conduct poses a safety risk or is deemed unacceptable.
If a trip is terminated early due to passenger conduct, the full confirmed rate remains payable. BlackWingz accepts no liability for any loss or inconvenience resulting from early termination due to passenger misconduct.
Limitation of Liability
BlackWingz operates all services with the highest standard of professional care. However, our liability is limited as follows:
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable California law.
Delays & Force Majeure
BlackWingz will make every reasonable effort to fulfil confirmed bookings on time. However, we are not liable for delays or failures resulting from circumstances beyond our reasonable control, including:
In the event of a force majeure situation, BlackWingz will notify you as promptly as possible and work to reschedule or provide an alternative arrangement. Where a service cannot be provided due to force majeure, a full refund of any payment made will be issued.
Luggage & Personal Property
Luggage capacity varies by vehicle. It is your responsibility to ensure your luggage requirements are disclosed at the time of booking so that the appropriate vehicle can be assigned.
Oversized, fragile, or unusual items should be declared at booking. BlackWingz reserves the right to refuse carriage of items that pose a safety or hygiene risk, or that exceed the stated vehicle capacity.
Lost property: Items left in vehicles should be reported to us immediately at (415) 881-6199. We will make every reasonable effort to retrieve and return found items. BlackWingz accepts no liability for lost, forgotten, or damaged personal property.
Intellectual Property
All content on the BlackWingz website, including text, images, graphics, logos, design, and code, is the property of BlackWingz Limo and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent. Unauthorised use may result in legal action.
Governing Law & Disputes
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms or our services shall first be attempted to be resolved by good faith negotiation between the parties. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in California, at a venue mutually agreed by the parties, in accordance with the rules of the American Arbitration Association.
You agree that any claim against BlackWingz must be brought within one (1) year of the event giving rise to the claim. Claims not brought within this period are permanently barred.
Changes to These Terms
BlackWingz reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any modification constitutes acceptance of the revised Terms.
We encourage you to review these Terms periodically. For material changes affecting existing bookings, we will make reasonable efforts to notify affected clients directly.
Contact Us
For questions about these Terms and Conditions, please contact us:
These Terms were last updated in March 2026. They supersede all previous versions of BlackWingz Terms and Conditions.