Terms and Conditions

• Book online at any time, or by phone from 7am to 9pm. We drive 24/7, every day.
• Book at least 2 hours before pickup. For shorter notice, call us; we take the booking if a car is available.
• You may book for someone else. Before pickup, the passenger receives a text with the chauffeur's name, phone number and vehicle.
• For a departure, you choose the pickup time. We do not advise on how early to leave for your flight.
• A group can book several vehicles for one event.
• For a private-flight pickup, give us the airport, the private terminal (FBO) name, the time and the aircraft tail number.

• Your card is authorized when you book.
• The full amount is charged within the last 24 hours before your trip.
• A receipt is emailed after each trip. There is no monthly invoicing, including for corporate accounts.

• Every quote is all-inclusive: it already contains a 15% gratuity, tolls, parking and airport fees.
• Meet-and-greet at the airport has an added fee. The amount varies and is shown in your quote.
• An extra tip for your chauffeur, beyond the included 15%, is optional.

• You can change the pickup time up to 2 hours before pickup.
• Within 2 hours of pickup, a substantially different time, or a change of date, counts as a late cancellation.
• If the end point of the trip changes, a shorter trip still pays the original price, and a longer trip costs more.
• The pickup location can be changed if we can serve the new one.

• Cancellation is free up to 24 hours before pickup.
• Every Sprinter booking, including Sprinter airport transfers: cancellation is free up to 48 hours before pickup.
• Wine tours follow the rule of the vehicle booked.
• Cancel by phone, text or email.
• If you cancel later than that (less than 24 hours before pickup, or less than 48 hours for a Sprinter booking), the full amount is charged.
• If you do not show, the full amount is charged.
• There is no refund for a late cancellation: it is charged in full.

• When you book, you choose where to meet your chauffeur: curbside at arrivals, or inside at baggage claim with a name sign (meet-and-greet). This works the same at every airport and terminal.
• Curbside, your chauffeur waits nearby and comes to the arrivals curb when you call or text.
• After an international flight, a meet-and-greet chauffeur waits with the name sign where passengers exit customs.
• At private terminals, your chauffeur meets you in the terminal lobby, or at the aircraft where the airport allows it.
• We track your flight only when you give us your flight number.
• If your flight is cancelled, the pickup is cancelled under the normal cancellation rules above.
• If your flight is diverted, we try to meet it at the other airport. Extra mileage or time may change the price. If the diverted pickup cannot reasonably be served, it counts as a late cancellation.

• Airport arrivals include 45 minutes of free waiting, starting when the plane lands. This applies to airline and private flights, domestic and international.
• All other pickups include 15 minutes of free waiting.
• Waiting past the free time is billed per minute at the hourly rate.
• Hourly bookings run from the booked pickup time to the final drop-off.
• Hourly bookings have a minimum of 3 hours. Sprinter hourly bookings have a minimum of 6 hours. Wine tours have a minimum of 6 hours in any vehicle.
• Extra time is billed per minute at the hourly rate.

• Your chauffeur loads and unloads your bags on every ride.
• With meet-and-greet, your chauffeur also helps with your bags from baggage claim to the car.

• If the vehicle is damaged or needs cleaning after your trip, a minimum charge of $500 applies. It covers both damage and cleaning.
• Smoking is not allowed in the vehicle. A cleaning charge may apply, as above.

• Alcohol is allowed only in the Sprinter, and only for passengers 21 and over.
• You bring your own drinks; we provide ice and glasses.
• Alcohol is not allowed in our sedans or SUVs.
• Sealed bottles, such as wine bought on a tour, may ride in the trunk of any vehicle.

• Pets are welcome.
• Please bring your own child seats. Your chauffeur can help install them.

• A chauffeur may refuse or end a trip because of a passenger's behavior. The full booking is then charged.

• If something is left in the vehicle, we try to reach the passenger or the person who booked to return it.
• We are not responsible for items left in the vehicle. Unclaimed items are kept at our office.

You can reach us at (415) 881-6199 or at info@blackwingzlimo.com. Our office is at 253 Kains Ave, San Bruno, CA 94066. Every way to reach us is on the contact page.