Your BlackWingz Limo questions, answered

Book online at any hour on our booking page, or call (415) 881-6199 between 7am and 9pm. You see the full price before you confirm.

Online, 2 hours before pickup at the least. For a ride sooner than that, phone us; when a car is available, we can still take the booking.

Yes. Rides run 24/7, every day of the week; only our phone line keeps hours, from 7am to 9pm.

Yes. Add the traveler's name and mobile number, and the text with the chauffeur's details goes to them.

Across the Bay Area: San Francisco, the Peninsula, Silicon Valley, the East Bay, Marin County, Napa and Sonoma, and Santa Cruz, plus long-distance trips. See our service area.

Yes. A receipt is emailed after every trip, whoever booked it.

Every quote is all-inclusive: a 15% gratuity, tolls, parking and airport fees are already part of it.

You can, if you wish. The 15% is already included, so anything more is up to you.

Your card is authorized when you book, and the full amount is charged within the last 24 hours before the trip. Our Terms give the details.

Airport arrivals include 45 minutes of free waiting from landing, and other pickups 15 minutes. After that, waiting is billed per minute at the hourly rate, as our Terms explain.

Hourly bookings start at 3 hours, or 6 for the Sprinter and for wine tours, and run from the booked pickup time to the final drop-off. Time beyond what you booked is billed per minute at the hourly rate.

Give us your flight number and we track the flight. Meet curbside, where your chauffeur drives to the arrivals curb when you call or text, or inside at baggage claim with a name sign.

Yes, meeting inside with a name sign has a fee. It varies, and your quote shows it before you book.

Airline flights at SFO, Oakland, San Jose and Sacramento, and private flights at 10 airports, from San Carlos and Palo Alto to Napa County and Sonoma County. Private flights have a page of their own: private jet and FBO car service.

With your flight number, we follow the new arrival time, and the 45 free minutes start when the plane actually lands.

Sedans take 2 passengers (a 3rd in front) and 2–3 bags, SUVs 6 and 5–6 bags, and the Sprinter 14 and 10 or more. Compare all 6 classes on our fleet page.

It is a Mercedes Sprinter, our largest vehicle, seating up to 14 in captain's chairs or lounge seating. The Sprinter page has the details.

Bottled water, phone chargers, Wi-Fi and tinted privacy windows, in every class.

Yes. A group can book several vehicles for the same occasion.

Only in the Sprinter, for passengers 21 and over, who bring their own; we provide ice and glasses. Our Terms have the full rule.

Up to 24 hours before pickup, or 48 hours for every Sprinter booking, airport transfers included. After that, the full amount is charged, as our Terms set out.

To cancel, call, text or email us. To change a booking, call or email; a pickup time can be changed more than 2 hours before pickup, and our Terms explain the rest.

A no-show is charged in full. If you are running late, call or text your chauffeur on the number in your pickup text.

Yes. Pets are welcome, and guests bring their own child seats, which your chauffeur can help install.

No. Smoking is not allowed in any vehicle, and a cleaning charge may apply under our Terms.